Shipping & Returns Policy

Freight & Delivery

For orders sent within Tasmania, your online order will either be shipped via Australia Post or Local couriers.

We will use our personal knowledge to determine how your order will be sent depending on the location and item we are sending to you.

Your online order will either be shipped via Australia Post – Road service or Local couriers.

All interstate orders will be sent via Australia post – Road service and due to that the sale of dangerous goods such as paint, flares can only be shipped within in Tasmania at this time

All orders the request to be sent to a PO BOX will be sent via Australia Post.

Shipment pricing will be determined during the checkout process

*** If you require a product urgently give us a call on 1300 MARINE or 03 63316188 and we can place the order over the phone***

Returns & Warranty

We guarantee your complete satisfaction with any product purchased from us and should any product purchased prove otherwise, simply return it to us within 21 days and we shall replace it, refund your money, or credit your charge card.

However, because we have no control over the installation and use of electronic and mechanical equipment, these items may be subject to return for repair only. We regret that we cannot refund or exchange any electronic and/or mechanical items once they have been installed. We will be more than happy to assist you with warranty and non-warranty repair claims.

Warranties referred to by Tamar Marine Pty Ltd at any time whether in conversation by a Tamar Marine staff member, or in this catalogue or any other written material supplied by Tamar Marine, is the warranty offered by the Manufacturers of the equipment supplied.

Tamar Marine Pty Ltd will not be held responsible for claims that the warranty offered by the Manufacturer does not or will not cover.

Should you wish to return your purchase for exchange or refund, please follow these steps

  • Wrap the returns securely in a good box using strong tape.
  • Include in the box a copy of the invoice you received with your purchase, please make sure it has all your contact details including and the actions you would like us to take.
  • Return freight is at your own expense and risk.
  • Goods that can not be returned include
    • Items that have been made to order or cut to length.
    • Items that have been order in for you that we would not normally carry in stock
    • Any goods that have been used or tampered with.
    • Dated items such as Flare and Epirbs

Please send returns to:

Tamar Marine Pty Ltd
6 – 8 West Tamar Road
Launceston
Tasmania – 7250

Products & Pricing

Product descriptions contained in this catalogue are based on information supplied by manufacturers and distributors. Whilst every effort is made by Tamar Marine Pty. Ltd. to ensure the information is accurate and up to date, there may be instances when model details and specifications change, or when products listed are not immediately available. We reserve the right to withdraw any item from sale.

Prices are subject to change due to circumstances beyond Tamar Marine Pty Ltd at anytime without notice.

All prices include GST.

Payments

Online payments are processed through 3rd party provided “Stripe”
Payments accepted include – Mastercard, Visa.

Privacy

We do not sell or pass on any personal information we collect on you during the checkout process.

We use the information collected to better understand our consumer and market to more effectively in the future.

The information we collect may include

  • Name
  • Address
  • Phone number
  • Email address

When requesting a free catalogue you will automatically be added to our mailing list and will continue to receive a free catalogue yearly. To unsubscribe please email us ([email protected]) or phone us (03 63316188) and request to be removed.

Security

Tamar Marine is protected by a 256-bit Extended Validation (EV) certificate. 256-bit EV certificates offer the highest degree of authentication and SSL protection.

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